If you are booking through a travel agent or other third party carrier please call us to discuss your breakfast menu or any dietary concerns you may have at 575-779-1174 or 575-779-8712. We can offer you a better package if we do not have to pay commissions.
ARRIVAL AND DEPARTURE TIMES
Check-in: 3-5 PM. Early arrivals OK – call to see if room is ready. Late arrivals are no problem; after 7 PM special instructions apply and will be left at the registration door so that you may arrive at your leisure.
Check-Out: 11 AM. We will charge an additional night fee if you have not departed by 12 pm.
DEPOSIT AND CANCELLATION POLICY (INDIVIDUALS)
Because of credit card fees on each transaction, we charge the full amount of booking in one transaction if the total is $500 or less; if the total is more than $500, 50% deposit is required when you book or 100% non-refundable of a one night stay is required when you book. If you book on the same day that you arrive then 100% of the balance is due at the time of booking and is non-refundable. The balance will be collected within a week prior to your arrival or on the day of arrival. You must cancel your reservation 15 days prior to arrival, for a refund minus cancellation fee of $75 or 15% of total deposit – whichever is higher; otherwise you will forfeit the entire deposit and will receive no refund of any kind if you cancel. You are responsible for payment of all nights reserved regardless of the actual arrival or departure date so if you leave a day early or arrive a day late you are responsible for payment and will be charged. In some cases, if there is a proven medical emergency or valid weather hindrance, we will, at our discretion, issue a voucher for a future visit – not transferable and not valid for holiday even if original was for holiday. Examine your confirmation closely and purchase trip insurance if needed.
DEPOSIT AND CANCELLATION POLICY (GROUPS, WEDDINGS, AND WORKSHOPS)
One half of the amount due is charged upon booking as a deposit and is non-refundable. The other half is due 60 days prior to arrival. If you cancel your reservation you will forfeit the entire deposit and will receive no refund of any kind; in some cases, deposit may be transferable, but is not refundable. If special arrangements are made, balance may be delayed to within thirty days of arrival; however, you are financially responsible for your entire confirmed stay and will be charged for nights reserved but not used. Examine your confirmation closely and purchase trip insurance if needed.
Rates are subject to change without notice. All reserved rates are honored according to the rate and date that they were booked on.
Call us and we will do our best to accommodate your needs. We can usually fit in odd nights, but this must be done manually. We can usually book one night if needed; as we have a two night minimum stay [(three nights during Thanksgiving (Nov 23 to 25th) and Christmas (Dec 23 to 26) holiday)] unless filling a slot, any one night booking must be confirmed by telephone, and we reserve the right to move you to a comparable room or to upgrade you at no additional charge should the need arise. One night stays do not appear on on-line calendar and are charged the regular room rate, no discounts apply.
If the room is damaged in any way from your stay then you are responsible for all fees associated with the repair. Pet damage or smoking damage is an automatic $250 fee.
The Inn is open year-round.
We have two rooms which can accommodate small children, please call. Our EID ruling states that we cannot take children under the age of 12 without specifically informing parents of need for close supervision because of the proximity of the river. There is a river on the edge of our property and children must be supervised at all times.
Non-smoking: We are a non-smoking inn. Smokers willing to smoke outside are welcome!
Pets: To maintain high housekeeping standards, we have a very restrictive policy toward pets. We do add a $50 non-refundable pet deposit for each pet. If your pet does not meet our specifications, we can refer you to a nearby veterinary clinic that boards visiting pets.
Dinner or Snacks: Consider having our classically trained and professional Executive and Pastry Chefs make you dinner or snacks. Chocolate covered strawberries, cookies, small cakes, and fruit trays can be added for $25 per item. Fees for dinner will vary depending on cost of the items and time taken to prepare your meal.
Spa: Consider scheduling massage or spa treatments before your arrival to assure a place on the therapists’ schedule. If you need to cancel then spa services must be canceled 48 hours prior to appointment for refund minus the fee for each of the services scheduled with the therapist (one dollar per minute of scheduled service — either $60 or $90 dollars per service item) and for credit card and handling fee (add $30 dollars to the charge for the therapist).
Packing: Be sure to bring things so that you can dress in layers. It does get chilly when the sun goes down even in the summer. In the winter consider packing wool socks instead of bulky winter boots. Remember, the air is dry so bring your favorite lotion too!
Information: We are happy to provide information on local facilities and events: Restaurants, Shops, Museums, Indian Pueblos and their Dances, Music and Art Festivals, Winter Skiing and Summer Hiking and Rafting. We have compiled maps and guides to help you plan your days. Please visit our face book page too.