Policies

If you are booking through a travel agent or other third party carrier please call us to discuss  any dietary concerns you may have at 575-758-0192.  We can offer you a better package if we do not have to pay commissions.

ARRIVAL AND DEPARTURE TIMES

Check-in:  3-5 PM. Early arrivals OK – call to see if room is ready. Late arrivals are no problem; after 7 PM special instructions apply and will be left at the registration door so that you may arrive at your leisure.

Check-Out: 11 AM. We will charge an additional night fee if you have not departed by 12 pm.

DEPOSIT AND CANCELLATION POLICY (INDIVIDUALS)

Because of credit card fees on each transaction, we charge the full amount of booking in one transaction if the total is $500 or less; if the total is more than $500, 50% deposit is required when you book; the balance will be collected two weeks prior to your arrival.   100% non-refundable of a one night stay is required when you book. If you book on the same day that you arrive then 100% of the balance is due at the time of booking and is non-refundable.   You must cancel your reservation 15 days prior to arrival, for a refund minus cancellation fee of $75 or 15% of total deposit – whichever is higher; otherwise you will forfeit the entire deposit and will receive no refund of any kind if you cancel.  You are responsible for payment of all nights reserved regardless of the actual arrival or departure date so if you leave a day early or arrive a day late you are responsible for payment and will be charged. If you give us a card number that is declined for any reason, we must charge 3.5% for each submission to the processor because they charge us a fee for every submission whether declined, canceled or approved. In some cases, if there is a proven medical emergency or valid weather hindrance, we will, at our discretion, issue a voucher for a future visit – not transferable and not valid for holiday even if original was for holiday. Examine your confirmation closely and purchase trip insurance if needed.

DEPOSIT AND CANCELLATION POLICY (GROUPS, WEDDINGS, AND WORKSHOPS)

One half of the amount due is charged upon booking as a deposit and is non-refundable. The other half is due 60 days prior to arrival. If you cancel your reservation you will forfeit the entire deposit and will receive no refund of any kind; in some cases, deposit may be transferable, but is not refundable. If special arrangements are made, balance may be delayed to within thirty days of arrival; however, you are financially responsible for your entire confirmed stay and will be charged for nights reserved but not used. Examine your confirmation closely and purchase trip insurance if needed.

Rates are subject to change without notice. All reserved rates are honored according to the rate and date on which they were booked. In some cases, for group workshops, a package is put together with uniform lodging rates charged to participants which does not reflect the size or amenities of the room.  Please do not complain to us that your room is not as nice as another person’s room who paid the same price as you did, as all rooms are unique and we are offering a package deal to your workshop presenter. If you cancel, you do not get your money back – your room was taken off the market so that you have the opportunity to enjoy being here – use it, or loose it.

Call us and we will do our best to accommodate your needs. We can usually fit in odd nights, but this must be done manually. We can usually book one night if needed; as we have a two night minimum stay [(three nights during Thanksgiving (Nov 23 to 25th) and Christmas (Dec 23 to 26) holiday)] unless filling a slot, any one night booking must be confirmed by telephone, and we reserve the right to move you to a comparable room or to upgrade you at no additional charge should the need arise. One night stays do not appear on on-line calendar and are charged the regular room rate, no discounts apply.

 

DAMAGE FEES

If the room is damaged in any way from your stay then you are responsible for all fees associated with the repair. Pet damage or smoking damage is an automatic $250 fee.

 

GENERAL INFORMATION

The Inn is open year-round.

We have two rooms which can accommodate small children, please call. Our EID ruling states that we cannot take children under the age of 12 without specifically informing parents of need for close supervision because of the proximity of the river. There is a river on the edge of our property and children must be supervised at all times.

Non-smoking:  We are a non-smoking inn. Smokers willing to smoke outside, away from balconies and rooms are welcome!

Pets: To maintain high housekeeping standards, we have a very restrictive policy toward pets. We do add a $50 non-refundable pet deposit for each pet. If your pet does not meet our specifications, we can refer you to a nearby veterinary clinic that boards visiting pets.

Breakfast:  Lodging rates have  been reduced to reflect breakfast charge; because the tax rate is different, our full gourmet breakfast has been separated out from the lodging fee, and is not included in the booking amount, but is an added fee for $12.50 each per day which includes beverages and is charged when you book  – let us know in the comments section when you book if you choose not to have breakfast with us.  Room rates have been adjusted to reflect this separation.  Dinner may be booked 48 hours in advance on a Prefix menu. Write in comments section your meal reservation requests.

Dinner or Snacks: Consider having our classically trained and professional Executive and Pastry Chefs make you dinner or snacks. Chocolate covered strawberries, cookies, small cakes, and fruit trays can be added for $25 per item. Fees for dinner will vary depending on cost of the items and time taken to prepare your meal. Dinner reservations must be made 48 hours in advance and are based on a Prefix menu.

Spa:  Consider scheduling massage or spa treatments before your arrival to assure a place on the therapists’ schedule. If you need to cancel then spa services must be canceled 48 hours prior to appointment for refund minus the fee for each of the services scheduled with the therapist (one dollar per minute of scheduled service — either $60 or $90 dollars per service item) and for credit card and handling fee (add $30 dollars to the charge for the therapist).

Packing: Be sure to bring things so that you can dress in layers. It does get chilly when the sun goes down even in the summer. In the winter consider packing wool socks instead of bulky winter boots, and silk long-johns are a must for your comfort, male or female. Remember, the air is dry so bring your favorite lotion too!

Information:  We are happy to provide information on local facilities and events:  Restaurants, Shops, Museums, Indian Pueblos and their Dances, Music and Art Festivals, Winter Skiing and Summer Hiking and Rafting. We have compiled maps and guides to help you plan your days.   Please visit our face book page too.

Internet Access:  There is a daily fee for internet access, depending on usage, minimum fee is $10.

We look forward to your visit, aqui en Taos!